Fraunhofer IAO
Virtual 3d-prototype

Fraunhofer IAO - Concept Test Biometric Boarding

Smart service quality assessment demonstrator

Thanks to the virtual 3d prototype of different process variants for a biometric boarding, Fraunhofer IAO and Stuttgart Airport have the possibility to optimally and purposefully test the perceived service quality even before a pilot installation.

Learn more about the project:

ServLab (Experience Space for Service Innovations of Fraunhofer IAO)


Process visualizations
Interactive 3d environments

Platform Windows
Device Desktop

How can the perceived service quality of a smart service be tested even before a pilot installation? In the specific case of biometric boarding at Stuttgart Airport, Fraunhofer IAO and Stuttgart Airport met this challenge and entrusted Solid White with the joint conception and implementation of the interactive visualization of customer journeys and processes.


Based on the processes developed by Fraunhofer IAO and Stuttgart Airport, we conceptualized and developed the 3d visualization and illustrative "simulation" of three biometric customer journeys. For this purpose, all relevant environments were created and animated in 3d. By clicking on the integrated hotspots, the user gets to the respective sub-processes so that a non-linear communication of the processes is possible.


Client: Fraunhofer IAO
Digital agency: Solid White

  • Fraunhofer IAO Galerie 1
  • Fraunhofer IAO Galerie 2
  • Fraunhofer IAO Galerie 3
We use cookies
Um die Website optimal gestalten und Ihnen an Ihre Interessen angepasste, nutzungsbasierte Informationen anzeigen zu können, verwenden wir sogenannte Cookies von Drittanbietern. Durch die Nutzung dieser Website stimmen Sie der Nutzung und Speicherung von Cookies zu. Detaillierte Informationen über den Einsatz von Cookies auf dieser Website erhalten Sie durch Klick auf „Weitere Informationen“